Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
At Mireya and co we have compiled a list of frequently asked questions to help you get answers quickly. If you have any other questions, please do not hesitate to contact our customer service team. We are always happy to help!
1. Ordering and Payment
Q: How do I place an order?
A: You can browse through your favorite pieces, add them to your shopping cart, and follow the easy checkout process on our website to complete your order.
Q: What payment methods do you accept?
A: We accept secure payments via major credit/debit cards (Visa, Mastercard, American Express, JCB), as well as PayPal and Stripe. Your payment information is encrypted and protected.
Q: How do I know my order has been confirmed?
A: Once your payment has been processed, you will receive an order confirmation email containing the product details and order number. Please check your inbox and be sure to check your spam or junk folder.
2. Shipping
Q: How long will it take for my order to arrive?
A: Your order will be processed and ready to ship within 1-3 business days after order confirmation.
For the United States
Standard Shipping: Typically takes about 7-14 business days
Expedited Shipping: For faster delivery, this service takes about 3-7 business days. An additional fee for expedited shipping will be calculated during checkout.
Q: How can I track my order status?
A: Once your order has been shipped, you will receive an email notification with a tracking number. You can use this number to check the real-time status of your shipment on our order tracking page: https://mireyaandco.com/apps/tracktor/track
Q: Is there a shipping charge?
A: Enjoy free Standard Shipping on all orders totaling $100.00 USD or more.
For orders under $100.00 USD, a standard shipping charge of $15.00 USD applies.
Q: Do you ship internationally?
A: Yes, Mireyaandco.com currently ships to the United States.
Q: Do I have to pay import taxes or additional fees? A: "Yes, please be aware that all product prices displayed on Mireya and co are exclusive of any import taxes, duties, or customs fees. As we operate on a DDU (Delivered Duty Unpaid) basis, customers are solely responsible for any applicable import taxes, duties, and customs fees levied by their country's customs office upon arrival of their order. These charges are not included in the product price or shipping costs and are the responsibility of the recipient."
3. Returns and Refunds
Q: Can I return an item if I am not satisfied?
A: Yes, your satisfaction is important to us. You may return eligible items within 30 days from the date you received the item. The item must be in new condition, unworn, in the original packaging, and with proof of purchase. Please refer to our full Returns and Refunds Policy for full details.
Q: How do I initiate the return process?
A: Please contact us via email: Support@Mireyaandco.com to inform us of your return request. We will guide you through the next steps.
Q: Who is responsible for return shipping costs?
A: Customers are generally responsible for return shipping costs if the return is due to a change of mind or a mistake. However, we will cover return shipping costs if the item received is damaged, defective, or if the return is a result of our error (e.g., the wrong item was shipped).
Q: When will I receive my refund?
A: Once we have received and inspected the returned item, Your refund will be processed within 7 business days and will be credited back to the original payment method you used to place your order.
"Q: Where do your products ship from? A: Our products are shipped directly from our various trusted suppliers located globally. This allows us to offer a wider selection and competitive pricing."
Q: Who pays import tax/duty?
A: DDU shipping – The customer is responsible for the actual import tax at the customs of each country.
Q: Is it really free shipping?
A: The shop only offers free shipping for purchases of 100 USD or more. If it is less than 100 USD, the shipping fee is 15 USD. The product price does not include import tax/duty.
4. General Information
Q: How can I contact Customer Service?
A: You can contact us via:
Email: Support@Mireyaandco.com
Phone: +66 (0)839154199
Office Hours: Monday - Friday, 08:00 - 17:00 (GMT+7)